koonixlabsHelp
Support
Stuck, found a bug, or have an idea? Email the developer directly. You'll usually get a reply within two working days.
Include the game, your device and what happened.
Reporting a bug
It helps a lot if your email includes:
- the game, where you play it (iPhone, Android or browser) and the version from Settings;
- your device and its iOS, Android or browser version;
- what you did, what you expected and what happened instead;
- a screenshot or screen recording, if you can.
Medusa questions
How do I play?
See How to play for the rules and every card, or open How to Play from the game's home screen.
Can I continue a duel later?
Yes. Medusa saves after every play. Close the app or the browser tab and tap Continue duel next time.
Does Medusa need the internet?
No. The iPhone app plays fully offline. The browser version needs a connection to load the first time, then plays in the page.
What do I get with the Full Game unlock?
The free game includes unlimited duels against Normal rivals. The one-time unlock adds Easy and Hard rivals, every match setting and rival count, and daily challenges and milestones, with play-with-friends and online rooms to follow at no extra cost.
How do I restore my purchase?
Open Settings in the game and tap Restore purchases while signed in to the same Apple or Google account you bought with.
I want a refund
Apple and Google handle refunds for their stores: use reportaproblem.apple.com or your Google Play order history. For a purchase in the browser version, email us within 14 days.
How do I delete my data?
Everything Medusa stores is on your device. In the game, go to Settings › Delete local data. Deleting the app, or clearing this site's data in your browser, also removes it. We hold nothing about you. See the privacy policy.
Can I play with friends?
Very soon. Pass-and-play on one device and online rooms with friends (iPhone, Android and browser together) are on the way in an update. Empty seats will be filled by bots.
How do I get Medusa on my phone?
Everything is on koonixlabs.com/get: the iPhone version, the Android version and the browser version, with step-by-step instructions.
Android says the app is from an unknown source
Before Medusa is on Google Play, the Android version installs from our website. Android asks you to allow your browser to install apps the first time; that's expected. Only download Medusa.apk from koonixlabs.com/get.
Press and creators
For coverage, streaming or videos, see the press kit or email support@koonixlabs.com.